Refund policy
Last updated: 23 January 2026
At Mythiks, all products are custom-produced metal posters. Due to the nature of our products, we maintain a strict refund-only policy under limited conditions as outlined below.
By placing an order with us, you agree to this Refund Policy in full.
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1. NO RETURNS & NO EXCHANGES
• Mythiks does not accept returns under any circumstances.
• Mythiks does not offer exchanges.
• Change of mind, personal preference, or incorrect size selection is not eligible for return, exchange, or refund.
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2. ELIGIBILITY FOR REFUND (DAMAGE OR SCRATCH ONLY)
Refunds are issued strictly in cases where the product arrives damaged or scratched during transit.
Eligible cases include:
• Scratches on the metal surface
• Bent, dented, or deformed posters
• Physical damage caused during shipping
Refunds are not issued for:
• Damage after delivery
• Improper handling or installation
• Normal wear and tear
• Manufacturing tolerance variations
• Subjective dissatisfaction
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3. MANDATORY UNBOXING VIDEO REQUIREMENT
To request a refund, customers must:
• Record a 360-degree, crystal-clear unboxing video
• Clearly show:
– Outer packaging
– Inner packaging
– Complete product surface
• Ensure the video is unedited and continuous
• Email the video to support@mythiks.in within 48 hours of delivery
Note:- Claims without a valid unboxing video will be rejected without exception.
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4. REFUND REVIEW & APPROVAL
• All refund requests are subject to internal verification.
• Mythiks reserves the right to approve or reject refund requests at its sole discretion based on evidence provided.
• Once approved:
– No return of the product is required
– The customer may retain the damaged product
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5. REFUND PROCESSING TIME
• Approved refunds are initiated within 2–3 business days.
• Refunds are processed to the original payment method only.
• Processing time after initiation depends on the payment provider or bank.
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6. NON-REFUNDABLE CASES
Refunds will not be provided if:
• The request is raised after 48 hours of delivery
• The unboxing video is missing, unclear, edited, or incomplete
• Damage is caused after delivery
• Incorrect shipping address was provided by the customer
• Delivery delays occur without product damage
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7. INTERNATIONAL ORDERS
• Refund conditions apply equally to domestic and international orders.
• International shipping charges are non-refundable.
• Duties and taxes paid under Delivered Duty Paid (DDP) are non-refundable once shipment is cleared.
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8. CHARGEBACKS & PAYMENT DISPUTES
• Customers are encouraged to contact Mythiks support before initiating a chargeback.
• Filing false or unjustified disputes may result in order blocking or account restrictions.
• Mythiks reserves the right to submit this Refund Policy, shipping proof, and video requirements as evidence in dispute resolution.
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9. CONTACT INFORMATION
For refund-related queries, please contact:
Email: support@mythiks.in
Phone / WhatsApp: +91 62907 13230
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
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This Refund Policy is subject to change without prior notice. Customers are advised to review this page periodically for updates.
